Looking after the personal information you share with us is important. This is where we tell you how and where we use your personal information and how we look after it.
At Gate Control we collect personal data:
To make is easier for you to read this policy, we have broken it down into the following sections:
We may collect information on you:
This personal information may include but is not limited to the following information about you:
We have to tell you the reason for collecting your information – and this is called the legal basis for processing.
When you buy Gate Control products and services, we have a legal obligation to keep a record of the transaction, not least to be able to provide you with an appropriate bill afterwards. We also keep a record of what we have installed to be able to provide you with technical assistance when required.
We will always make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the service you have requested.
From time to time we may use some elements of the data you supply to target the messages we send you. For example, you may be interested in upgrades to our products and services.
None of this information is collated by wholly automated means and the rights and freedoms of the data subject are safeguarded by suitable measures.
Because we collect data for a wide range of purposes, we do not have a singularly defined retention period. For each individual product and service we define a carefully assessed timeframe within which we retain your data.
After this, data is managed to ensure that it is either erased from our system, minimised and retained for legal reasons or pseudonymised and retained on a global suppression list to ensure that you do not receive unwanted messaging from us.
Under current data privacy legislation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you. Please note, that in the context of the services we provide, some data cannot be erased or rectified due to current legal obligations.
We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you want to see the information we hold about you (also known as a subject access request) or make a change to your data or the ways in which we contact you, please send an email to firstname.lastname@example.org. We may need to verify your identity before any data is amended or released.
We do not and will not, sell or share your information at any time to anyone else for marketing purposes.
Generally speaking, we don’t share your information with anyone else because your data and security is extremely important to us and customer confidentiality is key. If we need to for any reason, we will let you know in advance, unless someone in a legal capacity tells us we can’t.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards.
Cookies are packets of data that sit on our website, in some cases to make it work, and in some cases to add additional services. For more information about cookies, how to look after them, even how to turn them off, please visit our page on cookies.
Gate Control Ltd is a company registered in England with the number 6851398. Our address is Unit K6, Cherrycourt Way, Leighton Buzzard, Beds LU7 4UH.
If you are not satisfied with the way we have handled a request regarding your data, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office
Telephone: +44 303 123 1113
If we make changes to this document we will show you what they are here. If these changes are significant, we may also choose to email relevant individuals with new details. If we are required by law, we will obtain your consent to make these changes.
November 2019 – New company privacy promise created.