Product Servicing

The Complete Service

We believe that designing, building and installing your security system is only the start of our service. A company stands and falls on its ability to go the extra yard once a sale is final, helping the customer to overcome difficulties that may arise and working to solve problems.

That's why we offer a wide selection of aftersales maintenance packages to suit your needs. Choose the right aftersales package to suit your requirements:

Bronze Care

Annual maintenance (1 visit per year)
Standard call out rates attached to service
Will respond within 24 working hours of reported fault
Replacement equipment charged at retail price
Out of hours call outs charged at after hours and weekend rates

Silver Care

(Minimum Recommendation)

Bi-annual maintenance (2 visits per year)
Standard call out rates attached to service
Will respond within 12 working hours of reported fault
Replacement equipment charged at retail price
Out of hours call outs charged at after hours and weekend rates

Gold Care

Bi-annual maintenance (2 visits per year)
First 4 call outs free of charge, thereafter standard call out rates attached to service
Will respond within 8 working hours of reported fault
Replacement equipment charged at trade price
Out of hours call outs charged at standard call out rates

Platinum Care

Bi-annual maintenance (2 visits per year)
Call outs free of charge during normal working hours, thereafter standard call out rates attached to service
Will respond within 8 working hours of reported fault
Replacement equipment free of charge
Out of hours call outs charged at standard call out rates

The Complete Service

Bronze Care

Silver Care

Gold Care

Platinum Care

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