Product Servicing

Going The Extra Yard To Help Our Customers

The Complete Service

We believe that designing, building and installing your security system is only the start of our service. A company stands and falls on its ability to go the extra yard once a sale is final, helping the customer to overcome difficulties that may arise and working to solve problems.

That's why we offer a wide selection of aftersales maintenance packages to suit your needs. Choose the right aftersales package to suit your requirements:

Bronze Care

  • Annual maintenance (1 visit per year)
  • Standard call out rates attached to service
  • Will respond within 24 working hours of reported fault
  • Replacement equipment charged at retail price
  • Out of hours call outs charged at after hours and weekend rates

Silver Care

(Minimum Recommendation)

  • Bi-annual maintenance (2 visits per year)
  • Standard call out rates attached to service
  • Will respond within 12 working hours of reported fault
  • Replacement equipment charged at retail price
  • Out of hours call outs charged at after hours and weekend rates

Gold Care

  • Bi-annual maintenance (2 visits per year)
  • First 4 call outs free of charge, thereafter standard call out rates attached to service
  • Will respond within 8 working hours of reported fault
  • Replacement equipment charged at trade price
  • Out of hours call outs charged at standard call out rates

Platinum Care

  • Bi-annual maintenance (2 visits per year)
  • Call outs free of charge during normal working hours, thereafter standard call out rates attached to service
  • Will respond within 8 working hours of reported fault
  • Replacement equipment free of charge
  • Out of hours call outs charged at standard call out rates

Need More information?

Get in touch with our team today and speak to one of our experts

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FAAC
Beninca
Horizal
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DEA
Nice

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